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Policies and Promises

SHIPPING
We currently ship throughout Australia but are looking at shipping to other countries. If you wish to have an item shipped to another country before we have this set up, please contact us and we will arrange it. 
Generally products will be shipped the next day. At checkout, postage will be calculated based on the weight of your order and you can choose the option of Express or Standard shipping with Australia Post.
RETURNS
We attempt quality in all our products, so if you are not happy with your order simply contact us within 14 days to arrange an exchange of the item or a refund. If you change your mind, you will pay for return postage. Items that have been personalised or custom made, will only be refunded if the item is faulty.
If any of your items arrive damaged or faulty, send us photos of the damage and we will look at exchanging or refunding your purchase price. 
Please don’t hesitate to contact us with any concerns you may have.
CUSTOM MADE ITEMS
We make a wide variety on custom items...if you want it sewn, just ask and we will look at it. We will discuss with you in detail to find out exactly what you want. Once we agree to make your custom order, we will send you an invoice and an outline of both yours and our expectations. We will require payment in full prior to commencing. We will not purchase materials or do any work on the project until payment is received. If there are any faults with the product we will refund, repair or replace the item. We will not refund or replace an item if you change your mind or do not like the finished product.
Time frames will vary, depending on availablilty of components and timely payment. We will complete projects as quickly as possible and should be able to provide an estimate on timing prior to commencing. We will also endeavour to meet any timelines you provide us with.